Frequently Asked Questions (FAQ)
Find quick answers to common inquiries about our products and services.
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What differentiates your lab digitalization services from others?
We serve a wide range of industries including Pharmaceuticals, Biotechnology, Healthcare, Food & Beverage, Environmental Testing, Chemicals, Manufacturing, Oil & Gas, Research Institutes, and more.
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Can you integrate multiple lab systems with a single ERP platform?
Yes. We specialize in multi-system integration—such as connecting LIMS, ELN, LES, and SDMS to a central ERP like SAP S/4HANA or Oracle. This ensures synchronized data flow and streamlined lab-to-enterprise visibility.
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How do you handle system validation and documentation?
We follow GAMP 5 and CSV (Computer System Validation) best practices. Our validation package includes: URS, FS, DS documentation
- IQ/OQ/PQ test scripts
- Traceability matrix
- Final validation reports
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Do you offer gap assessments for digital maturity?
Yes. We conduct lab digital maturity assessments to identify current system gaps and recommend a roadmap aligned with business goals, regulatory requirements, and industry best practices.
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What’s your approach to change management during implementation?
We include lab users and stakeholders throughout the process to ensure adoption. Our approach combines: Workshops and discovery sessions
- User acceptance testing (UAT) SOP updates and training Post-go-live hypercare
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Do you support integration with instruments like HPLC or GC?
Yes. We can connect analytical instruments (e.g., HPLC, GC, UV) to LIMS or SDMS either directly or through middleware like Empower or Chromeleon. This enables auto-capture of results and eliminates manual transcription.
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How secure are your cloud-based solutions?
We follow pharma-grade cloud security protocols, including: Data encryption (at rest & in transit)
- Role-based access control (RBAC)
- Audit trails and logging
- Hosting on compliant platforms (GxP, ISO 27001)
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Can we implement LES or LIMS in phases?
Yes. We offer modular deployment, starting with high-priority test methods or departments. This phased rollout ensures quicker ROI, user adoption, and reduced business disruption.
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How do you ensure ALCOA+ compliance in LES or LIMS?
Our solutions enforce ALCOA+ (Attributable, Legible, Contemporaneous, Original, Accurate + Complete, Consistent, Enduring, and Available) through:Electronic signatures, Time-stamped entries, Role-based workflow and Secure audit trails.